I started my career in customer service at Air Canada in their In-Flight Services department for 10 years. At 20,000 feet, it is just as important to keep your customers happy as it is to ensure their safety and security is maintained. I then left Air Canada to pursue an opportunity with EComm 911 as an emergency call taker, where I honed my skills in problems solving. From there I opted for a career change and came over to world of private security. During my tenure with Commissionaires BC, I moved through various operational support positions until finding my home with Kinetic as Sr. Manager, Client Services.
I work for Kinetic because it is an opportunity to help build a new company from the ground up. It also allows the opportunity to take part in the development of our corporate and employee culture, while supporting its parent company’s mandate of supporting those who serve and have served our country.
My role is to ensure our clients receive the services they deserve and that our employees are well supported in the endeavor to deliver those services.
From time to time I will take a trip down memory lane to when I was a hip- hop dancer and bust the occasional move – can’t touch this…
The security industry has been my home for approximately fifteen years in various work environments and positions. My initial goal was to gain as much knowledge and experience to apply it to law enforcement. Soon after, I decided that my career found a home in security. My current position as Assistant Manager, Client Services for Kinetic Security allows me to apply the skills I have acquired over the years in managing our sites across the Lower Mainland.
At Kinetic, we have a close-knit team that tackles problems using all available resources, and we don’t stop until our client’s and employees’ needs are met and satisfied. Being part of a goal-orientated team is reward enough.
I assist Julie Powers in ensuring that we are meeting and exceeding the standards set by our clients through effective communication and problem solving techniques. I also ensure that all employees have the proper support within their roles to further provide quality service to our clients.
When I am not out in the security field, you’ll find me out in the rugby field, hoping to qualify for the women’s league.