I started my career in customer service at Air Canada in their In-Flight Services department for 10 years. At 20,000 feet, it is just as important to keep your customers happy as it is to ensure their safety and security is maintained. I then left Air Canada to pursue an opportunity with EComm 911 as an emergency call taker, where I honed my skills in problems solving. From there I opted for a career change and came over to world of private security. During my tenure with Commissionaires BC, I moved through various operational support positions until finding my home with Kinetic as Manager, Client Services.
I work for Kinetic because it is an opportunity to help build a new company from the ground up. It also allows the opportunity to take part in the development of our corporate and employee culture, while supporting its parent company’s mandate of supporting those who serve and have served our country.
My role is to ensure our clients receive the services they deserve and that our employees are well supported in the endeavor to deliver those services.
From time to time I will take a trip down memory lane to when I was a hip- hop dancer and bust the occasional move – can’t touch this…
Prior to my beginning my career in security, I worked in the customer service industry for a number of years while completing my degrees in Sociology and Criminology. For the past 3 years I worked in a variety of security roles ranging from static CCTV monitoring to hospital security and everything else in between. Now as the Acting Field Supervisor with Kinetic Security I help oversee site operations, while also serving in Canadian Forces Army Reserves.
Kinetic Security impressed me with their commitment to providing excellent customer service and support to their staff. Kinetic is a company that cares and in return I care for it.
My role as Acting Field Supervisor is to provide support to the Manager and Assistant Manager of Client Services. I am responsible for the maintenance of company standards and ensuring we provide exceptional customer service. Furthermore, I also ensure that all employees have the tools and training they need to succeed in their job role.
My idea of an amazing Friday night involves pens, paper and a 20-sided die, and if you know what that means then congratulations, you’re just as big of a nerd as me!